Local, state, and federal governments in both the U.S. and Canada have been weighing the pros and cons of cannabis legalization for years. The legal battle includes the use of cannabis for both medical and recreational purposes.

Most recently, Canadian company Charlotte’s Web – a leading manufacturer of CBD products derived from industrial hemp, is gearing up for an IPO. A new national policy will take effect in October of this year, permitting the legal possession, purchase, and growth of personal use quantities of cannabis for those over the age of 18 in Canada.

Other products have also come out of the debate, including cannabidiol (CBD), which is also derived from Cannabis. Regardless of the state of cannabis, CBD has been growing in popularity. It’s a cannabis compound that has yielded significant medical benefits, including relief from pain, anxiety, inflammation, seizure, and other conditions without the psychoactive elements of THC.

What Online CBD Merchants Should Know

If you are in the business of selling CBD online, you should consider the following factors about your business. These could impact your ability to obtain and keep a healthy merchant account as well as whether or not your business survives.

Despite Legalization in Some Regions, CBD is High Risk

Regardless of its legal status, CBD-related products are classified as high risk by acquiring banks. This is due to the fractured legal positions on the product as it is derived from hemp plant and its uses are widely disputed. In the U.S., the sale and use of cannabis is illegal under federal law, making acquiring banks leery of offering payment processing solutions for online CBD merchants that may have a global customer base.

Mind Local Restrictions and Comply With Laws

Online CBD merchants may have a hard time determining where and who they are selling to. Google Analytics and other CRM tools may help you identify where your customers are coming from, and you should have tools in place to help you ensure you are compliant with local laws and restrictions. Some CBD products may be restricted or outright forbidden in certain geographic locations, and merchants can be liable for selling in those regions. Be mindful of how you are vetting buyers and ensure that your sales are legal.

Fraud Remains Rampant

Online CBD merchants need to have a foolproof payment processing system in place to minimize losses related to fraud. As a restricted product in a high risk category, merchants that sell CBD products are prone to increased fraud and chargebacks. Merchants must employ end-to-end fraud prevention tools to avoid costly fines and fees associated with chargebacks. Merchants also need to mitigate risk by implementing strong authentication measures to confirm customers are who they say they are and that a) a fraudulent transaction does not occur, and b) customers are not breaking the law via their purchase.

Getting an Online CBD Merchant Account Could Be Tricky

Due to the high risk nature of CBD merchant accounts, merchants need to do their homework when applying. The best bet is for merchants to work with a payment processor that specializes in high risk merchant accounts (and one that specializes in online CBD merchant accounts, where possible). Working with a specialized payment processor can ensure that merchants get the best processing rates possible as well as best-in-breed chargeback prevention and management. When applying, merchants will typically need to provide:

  • Bank statements for business account for the prior 3-6 months, including:
    • Company name
    • Sales volume
    • Chargeback ratio
    • Returns/Refunds Issued
  • Business Credit information
  • Payment Processing history
  • Other historical documents (requirements may differ for startups)

MerchACT Can Help Online CBD Merchants

For over a decade, MerchACT has specialized in bringing impactful merchant payment solutions to businesses across the world. Our industry experience is prevalent in everything we do whether it is helping our domestic and international clients operate traditional credit card processing for online businesses that are considered “outside of the box” or providing a small start up with their first merchant payment portal. We have helped businesses of all sizes across the globe tap into markets they didn’t think were possible, all because our merchant account solutions are safe, transparent, and impactful.

We specialize in online CBD merchant accounts and can help you get setup with a merchant account and help you keep your account in good standing. We offering payment gateways, fraud prevention tools, chargeback management expertise, and competitive pricing. Reach out today to get your online CBD business set up for success.

Share This